CyberGhost VPN Review 2022: Reliable and easy-to-use

CyberGhost VPN - cover

CyberGhost is a popular VPN provider that focuses on the ease of use of their software. This VPN provider was founded in 2011 in Romania and quickly became one of the best free VPN providers in the world. Since then, Cyberghost VPN has become a paid service, and they continue to provide a great service. 

They have a customer base in each of the 36 million users worldwide. This VPN is owned by Kape Technologies, which also recently purchased Private Internet Access and ZenMate.

CyberGhost consists of two teams: one in Romania and one in Germany. The service focuses on allowing its customers to use the internet freely and anonymously. CyberGhost is an advocate of human rights like privacy, a free society and uncensored internet, always promoting these values ​​in all its activities.

As a VPN with strong encryption, CyberGhost is very easy to use and quite fast. They offer relatively inexpensive subscriptions as well as an incredible 45-day money-back guarantee for longer subscriptions. Installing CyberGhost VPN is super easy, and you can use the service on up to 7 devices simultaneously. This is perfect for anyone looking to install VPN on all their devices, including their computer, Smart TV, Android smartphone, iPhone, Chromecast, and tablet. Read our full CyberGhost VPN review below.

CyberGhost: Quick points

Pros

  • Friendly interface
  • Easy to install
  • Reasonably cheap
  • Netflix access
  • Torrenting
  • 45-day money-back guarantee
  • Plenty of server options

Cons

  • Tracks device usage, maximum of 7

CyberGhost is very user-friendly and therefore ideal for new VPN users. This provider is great if you want to download torrents or unblock streams . CyberGhost’s large server network allows you to stay online securely via servers all over the world.

Details on all CyberGhost features can be found in our review, if you’d like not to waste time, follow the button below to try it right now.

Speed ​​– Is CyberGhost really fast?

Speed ​​is very important we look for a good VPN. You don’t want to have to wait for your series to load, nor do you want your internet to slow down when using a VPN. We tested CyberGhost VPN by performing speed tests and using the service for our daily internet consumption. These were our conclusions about CyberGhost’s speed:

  • Speed ​​tests show that CyberGhost VPN affects download and upload speeds to some degree.
  • We didn’t notice any difference in speed when browsing, downloading or streaming.
  • Online gaming with CyberGhost was noticeably slower than without the VPN.

CyberGhost Speed ​​Test Results

Below you will find the results of the speed tests we performed using different CyberGhost servers. First, we tested the speed with our “pure” wi-fi, without VPN. Your own internet speed may vary, considering your location, internet provider, and many other factors. To give you a better idea of ​​the possible speed changes caused by CyberGhost VPN, let’s compare all the results with our “pure” connection.

Speed ​​without a VPN (Speedtest.net):

Speedtest Without VPN

These are the results of our normal internet connection, tested on speedtest.net without using a VPN. We will use these results as a parameter and compare them with other results.

Speed ​​with a local server (speedtest.net):

CyberGhost Speedtest Local Server

These are the results of the speed test performed with our network connected to the fastest CyberGhost server in our country. As you can see, the ping has increased very little, but the difference is minimal. Download speed has decreased. Still, these are very good results. The upload speed dropped by about 50%, which we consider a significant drop.

With these results, CyberGhost’s VPN connections rank third in our recent speed tests. Only our local GOOSE VPN and CactusVPN servers showed a higher speed during testing.

Speed ​​with a US server (Speedtest.net):

CyberGhost Speedtest US Server

Our VPN connection reached the following speeds when we tested it with the fastest CyberGhost server in the United States.

You might want to use these servers if you want to watch American Netflix from anywhere in the world. For us, the ping shot up, which can be annoying during gameplay. Download and upload speeds have dropped a lot. If you live closer to the US than we do, you will most likely achieve even better speed results than this, as the distance between you and the server will be much shorter than ours. With these results, CyberGhost became the fourth fastest VPN in its category.

Note:  These results do not mean that the quality of US servers is worse than our local servers. This just means that more distant servers affect your connection speed more than local servers. The American servers are of great quality and remain a great option for watching American Netflix.

After extensive testing of CyberGhost’s speeds, we’ve concluded that there are quite large differences between different servers, even within the same country. For example, we’ve observed that CyberGhost’s designated streaming server in the US (very aptly called US Netflix) is incredibly fast compared to the other US servers we’ve tested (on paper). As such, we highly recommend testing with different CyberGhost servers, which can be selected manually.

Speed ​​During Daily UseCyberGhost 8 app connected to server

The speed of CyberGhost servers performed well in our speed tests. To ensure that this provider works as well as it does in practice, we test it during daily use. It maintains good speed during regular use, browsing, streaming, downloading and even playing online. In other words, CyberGhost VPN is more than adequate for most internet users.

During regular internet usage, we didn’t notice any significant speed changes when activating CyberGhost. We access our email, visit websites and work on our own websites without noticing any difference in loading time or lag. We also didn’t notice any difference watching videos on YouTube and Netflix.

We were also able to download files without a noticeable loss of speed. Also, downloading torrents was also smooth. We only noticed a small difference in speed with online games. The game tested performed great without VPN, but it did experience some lag when activating CyberGhost. Occasional players won’t even notice the difference, but advanced players will find some lag.

Security – Is CyberGhost secure?

Security is one of the most important features of a VPN. For many, the main reason for using a VPN is that they don’t want their personal information exposed, let alone a VPN service keeping records of what you do. This has already happened with some providers, who ended up exposed when helping authorities find hackers who used their services. CyberGhost is a provider that values online anonymity, free internet usage, privacy and security. For this reason, they have taken steps to protect your personal data online.

CyberGhost has a strict no-logs policy. From time to time, CyberGhost releases a transparency report, where they report how often organizations such as the DMCA (Digital Millennium Copyright Act) or the police request user data and how they respond to those requests. They emphasize that they do not provide information to third parties. The chart below shows how often they received these requests in Q2 2020 and who requested them.

CyberGhost Transparency Report Request 2020

This information was disclosed in the transparency report that covered the months of April, May and June 2020. The number of legal requests increased by 400% compared to the first quarter of this year. Still, it doesn’t make the slightest difference to CyberGhost VPN as it doesn’t keep any logs to hand over to the authorities.

Below you can find information about the encryption protocols CyberGhost offers, what their registration policy is, and other privacy-related measures CyberGhost has taken. However, here are our conclusions about CyberGhost’s security:

  • In short, CyberGhost offers above average security and privacy for its users.
  • CyberGhost does not share or sell any user information to third parties such as the DMCA or the police.
  • CyberGhost uses strong 256-bit AES encryption.
  • You can choose from several trusted protocols with CyberGhost.
  • CyberGhost retains certain information about your use of its service. This information, according to them, only concerns the frequency with which you use their service.
  • CyberGhost does not collect traffic logs, IP logs or date/time information.

GDPR (General Personal Data Protection Act)

CyberGhost is one of the few VPNs that has successfully implemented the new European Union privacy standards as explained in the GDPR. Many VPN providers have not been able to adequately update their policies to comply with European 2018 legislation. Meanwhile, CyberGhost is an example of near-perfect compliance. The company was audited and the results indicate that:

  • GDPR is mentioned in the privacy policy
  • The privacy policy is easily found by CyberGhost VPN users
  • The privacy policy is easy for users to understand
  • The privacy policy clearly informs the following points:
  • What data is being collected
  • Who is collecting this data
  • That there is a court order to collect this data
  • How the collected data is being used
  • How long will the collected data be stored
  • User’s rights
  • Where users can file a claim

Finally, CyberGhost has shown itself to be a very responsible VPN provider that cares about the legal quirks of its users all over the world.

protocols

CyberGhost has excellent protection with its 256-bit AES encryption (the current standard for premium VPN services). This is considered the highest encryption standard. CyberGhost VPN works with common, field-tested OpenVPN and IKEv2/IPsec protocols. OpenVPN is the most secure of these protocols. Therefore, we recommend using the OpenVPN protocol as the default.

In addition, CyberGhost recently released its latest version, CyberGhost 8. CyberGhost 8 offers an additional protocol: Wireguard. Wireguard is primarily known for its fast speeds.

CyberGhost Encryption

Registration and Privacy

CyberGhost has a strict no-logs policy. This does not mean that they do not collect some data when you use their services. They keep some information about the user’s behaviour so that they can offer a better service. For example, when you sign in, CyberGhost remembers that you used the service that day. This information is anonymous and is kept for one day only. They also track how often you use the service each month. 

In addition, they also count the number of days that the subscriber uses the application each month. Therefore, they can end up with the information that someone used their app 25 out of 30 days. They don’t know who used it, and the information is deleted every month.

Still about keeping these minimal logs, CyberGhost says the following:

“We are running a business, and we need to know if our customers really use our service. BUT IT IS NOT OUR BUSINESS HOW THEY USE IT. Again: We do not log content, websites visited, IP addresses or any communication whatsoever! ”

CyberGhost does not keep traffic logs, IP logs or timestamps. In general, you could say they have a good registration policy. Although they store minimal anonymous information, their registration policy does not pose a major risk to your privacy.

What information does CyberGhost need?

To create an account on CyberGhost VPN, you need an account name and password. If you want to make sure that this doesn’t get tracked, you can make them completely random. Your password is encrypted and not visible to CyberGhost. CyberGhost attaches a serial number to your account, so they can monitor the user privileges you have. They emphasize that none of this information can be traced back to you, except when you use your full name as an account name.

The amount of personal data exposed also depends, in part, on the chosen payment method. In the case of CyberGhost, payment is made through a third party, Cleverbridge. As a result, CyberGhost does not have any access to your payment information. CleverBridge is a company with a good reputation for privacy.

Ease of Use – Is CyberGhost Easy to Use?

CyberGhost VPN stands out for its ease of use. They were one of the first premium VPN providers to adopt an interface with a completely new desktop look (which they introduced with CyberGhost 7). The software is very easy to navigate, and you will be protected by this VPN at all times. The CyberGhost app makes it easy for mobile users to use this VPN as well. These were our general conclusions about CyberGhost’s usability:

  • CyberGhost is a user-friendly VPN with a nice and clear look and feel.
  • Mobile apps and desktop software are clear and easy to use.
  • Creating an account and installing the apps is easy and works intuitively for all devices and operating systems.
  • CyberGhost offers many different payment methods.
  • CyberGhost has a 45-day money-back guarantee for longer subscriptions.
  • CyberGhost’s customer support team is easy to get in touch with, very helpful and includes a live chat.

Below you will find everything you need to know about the installation process. After that, you can read about the app’s ease of use, its price, and the different payment methods offered. Finally, we will present a report on customer service.

Installing CyberGhost

CyberGhost Windows

Installing CyberGhost VPN is very easy. They have an app for most operating systems and devices that you can download and install in no time. Subscribe to the CyberGhost website and click on your device to install the correct software. You can install CyberGhost VPN as follows:

  1. Choose a CyberGhost subscription that meets your needs on the CyberGhost website.
  2. Navigate to payment methods and fill in the required information.
  3. Download the CyberGhost VPN.
  4. Log in with your account details.
  5. Change the settings according to your preferences and choose a location.
  6. Activate CyberGhost VPN. You are now protected!

This is the default way to install CyberGhost on most devices. To be more specific, you will need CyberGhost on your laptop or computer as follows:

VPN Configure Steps Desktop

If you prefer to use VPN on your smartphone or tablet, you will need to download the software from the App or Play Store. The rest of the process is basically the same:

VPN Configure Steps Smartphone

Visual and Ease of Use CyberGhost

CyberGhost 8 app connected to server

CyberGhost has user-friendly software. If you’ve never used a VPN before, CyberGhost will help you with all its options and features. The interface is in tune with why people decide to use a VPN. The software has a simple and professional look. Finally, the smartphone app is super easy to activate and deactivate.

CyberGhost works hard to make their apps easy to use. That’s why CyberGhost is so popular with VPN users.

Prices and Payment Methods

CyberGhost offers several different plans for a very competitive price. The monthly price drops significantly when you subscribe to the service for a longer period of time. 

monthly plan costs $12.99 a month, a 1-year subscription costs $3.99 a month, and a 2-year subscription plan costs just $3.49 a month. And to top it off, the cheapest 3 years and 3 months subscription costs $2.25 per month

All CyberGhost subscription plans offer the same services, with no data or speed limits. The only difference is that the price is reduced according to the longevity of your subscription.

Please note that this offer may vary by country and is subject to change.

CyberGhost Prices November 2020

Cyberghost monthly subscription has a 14-day money-back guarantee. Longer subscriptions offer a 45-day money-back guarantee. The guarantee goes through the same company they outsource the payment to, Cleverbridge. However, you can also contact CyberGhost. The 45-day money-back guarantee makes CyberGhost a perfect VPN to test before fully committing to a longer-lasting subscription.

You can choose from the following payment methods:

  • Credit card (VISA, MasterCard, American Express and other options depending on the country you are in)
  • PayPal
  • Bitcoin
  • Some other unique options for specific countries

Customer service

CyberGhost offers a large database of manuals and FAQs. Most of the time, you will find an answer to your question there. They also offer a live chat service. You can contact CyberGhost’s support team via live chat 24/7. When you open the chat window, you will have to fill in your name and email, so that they can send the results of the conversation to your email. We tested the chat service by asking a few questions. They responded quickly and politely and were able to answer our questions more than adequately.

They offer customer service in English, German and French. If you are not fluent in these languages, it may be a little more difficult to find the answer to your questions.

CyberGhost Server Network

CyberGhost has a very large network of servers. Most servers are located in countries with many CyberGhost VPN users. In this section, we’ll tell you everything you need to know about CyberGhost’s servers. First, however, we list our main takeaway about the CyberGhost server network.

  • CyberGhost has an excellent server network with over 6,800 servers in 89 countries.
  • CyberGhost offers several types of servers, some of which are specially customized for streaming and will give you access to your favorite streaming services.
  • You can obtain a dedicated IP address from CyberGhost using a special “token”, ensuring that CyberGhost does not know which dedicated IP address belongs to which user.

Number of Servers and Location

Today, CyberGhost has over 6700 servers in 89 different countries. They have at least 4 servers (usually more) in every country. In France, they have 400+ servers, 800+ in the UK, 600+ in Germany and 1000+ servers in the US. It’s easy to find a fast server to bypass geo-restrictions, especially in countries with a lot of servers.

CyberGhost server list

In addition to regular VPN servers, Cyberghost VPN also offer servers specifically suited for streaming services (including BBC iPlayer and Netflix), as well as well-equipped servers for torrents. In the left side menu you can find the servers optimized for streaming.

Dedicated IP Address

CyberGhost recently released their new version of a dedicated IP address. For the past few months they have indicated that they were busy working on the new dedicated IP system and now they have finally released it.

The difference with the system they had before, and the current system, is that they no longer assign you a CyberGhost IP. You can retrieve it yourself through a special token. This should ensure that CyberGhost itself has no idea what your dedicated IP address is. A good system for VPN providers that offer a dedicated IP.

However, the big problem with dedicated IP addresses is not necessarily that the VPN provider knows what your IP is. The big privacy issue with a dedicated IP is that you always connect using the same IP address. This makes it easier to track your online activities across the websites you visit.

The new CyberGhost token system is therefore a step in the right direction, but it is advisable to use this dedicated IP sparingly. CyberGhost is certainly an excellent choice for anyone who wants a dedicated IP address, but be careful to alternate your use with the shared IPs they offer.

CyberGhost Options

In addition to the standard VPN options, CyberGhost has some additional features. For example, CyberGhost VPN can be used to block ads, online tracking, and malicious websites. In addition, they offer a service that will compress your data, providing faster loading times. It also means that you will use less data while browsing. With another add-on service, they will automatically redirect you to the https://-version of a website, if any. That way, you can be sure not to visit any unprotected websites.

Lastly, CyberGhosts also offers a kill switch service. If you lose connection to the VPN server, the kill switch will ensure that your internet connection will be interrupted. Normally, your internet connection would be re-established, which would leave your data exposed again. The kill switch ensures your confidential information is not exposed by losing connection to CyberGhost’s servers. In addition to all these options, CyberGhost VPN also works with Netflix and torrents, as we’ll talk about in the rest of this section.

CyberGhost 8 settings

CyberGhost and Netflix

CyberGhost has servers that can unblock Netflix content available in any country you want. Not all CyberGhost servers work with Netflix, but there are always a few servers available for that streaming service. That is, you will always be able to watch American Netflix while using CyberGhost. Netflix UK, Germany, France and Japan versions are also available, among others. If you notice that Netflix is ​​not working, just switch servers and your problem will be solved.

CyberGhost and Torrents

CyberGhost also has an extra feature for torrents. Your VPN connection is established through the common VPN servers, but the screen will show your download speed and the amount of download used with the service.

Conclusion – Our CyberGhost Experience

CyberGhost is an excellent VPN provider that is friendly to the average user. The UI is clear and shows all the options the average user might need. If you’re looking for the highest level of absolutely privacy-oriented protection, CyberGhost VPN might not be the best option for you. 

Still, for most people, CyberGhost offers the right balance between security and ease of use. Its protection is more than enough and very reliable. CyberGhost also has a good number of servers and is easy to use with streaming services. The provider is easy to use and offers a lot of features for a reasonable price.

CyberGhost Compared

CyberGhost is a very popular VPN that has a wide range of features. To determine which VPN is best for you, it’s a good idea to see how a VPN compares to its competitors. Take a look at the articles below to see how CyberGhost stacks up against other VPN services:

CyberGhost vs. ExpressVPN
CyberGhost vs NordVPN
CyberGhost vs. Surfshark

CyberGhost: Frequently Asked Questions

Do you have any questions about CyberGhost? You may find the answer to your questions below in the FAQ section! Click on the question to read the answer.

Yes, CyberGhost is a secure VPN provider with top-notch encryption protocols, anti-logging policy, and very clear disclaimer.

Yes, CyberGhost works for watching Netflix (American). With its vast network of servers, you will always be able to access Netflix. CyberGhost always keeps a server available to ensure that its users are able to watch the American version of Netflix.

Yes, CyberGhost has exclusive P2P (torrent) servers that allow you to download torrents through torrent networks (securely and anonymously).

No, CyberGhost is not free (it used to be). However, CyberGhost has a 45-day money-back guarantee for longer subscriptions and a 14-day money-back guarantee for the 1-month subscription.

CyberGhost has several subscription options:

  • 1 month : $12.99 per month
  • 1 year: $3.99 per month
  • 2 years: $3.49 per month
  • 3 years and 3 months : $2.25 per month